Terms of Use
The likelihood of individuals being eligible for a loan is increased by the Boreleza. You are consenting to the terms and conditions outlined below by creating an account, logging in, downloading and installing the Boreleza, or utilizing the services.
Before utilizing the services or creating an account, it is imperative that you conduct a comprehensive assessment of these terms of use and determine whether they are relevant to your financial situation. If you are not in agreement with our policies, you must promptly discontinue your use of the services.
It is essential to conduct routine evaluations of the applications' content in order to remain informed of any modifications to the Terms of Use. The user acknowledges and consents to the revised terms of use by using the services after the modifications have been implemented.
1. Services Offered
You will be granted immediate access to the Services upon the completion of the registration and account certification procedure. You are subject to the Terms of Use by utilizing our financial services. Your consent and assent have been obtained.
2. INFORMATION RELATED TO SERVICE CHARGES
You warrant that you are at least eighteen years of age and a resident of Zambia by registering for an account or attempting to access the Services. Your identity document from Zambia remains valid.
3. THE LENDING PROCESS
Boreleza is the sole entity with the authority to approve or deny applications for consumer financial services and loans. Boreleza retains the authority to either approve or deny any loan application at its sole discretion. Boreleza shall not be held accountable for any perceived loss or harm that may arise as a consequence of the rejection of a loan application. While credit judgments are based on internal risk models, you have the right to request an explanation of the logic and a manual review of any automated decision that significantly impacts your access to our Services, as prescribed by the Zambia Data Protection Act.
4. ACCOUNT SECURITY AND IDENTIFICATION
You are the sole individual responsible for all activities that occur under your account. Any loan application, transaction, or communication that is initiated through your registered account and authenticated using your credentials (password, OTP, or biometrics) will be considered your own legally binding act. You agree to indemnify Boreleza against any claims resulting from unauthorized use of your account, unless you have formally reported a security breach prior to the transaction. Boreleza shall not be held accountable for any damages that may arise from such utilization.
5. TRANSFERS AND EXPENSES
The interest, service fees, and penalty charges that are applicable are explicitly displayed in the App interface prior to the submission of each loan. By selecting "Apply" or "Accept," you are explicitly indicating that you have reviewed and understood the entire "Fact Sheet" or "Loan Summary," which includes the Annual Percentage Rate (APR) and the specific calculation method for late payment fees. You acknowledge that these digital disclosures satisfy all regulatory standards for transparent financial communication.
6. AVAILABLE THROUGH ADDITIONAL APPS
These guidelines are applicable to the use of other platforms, applications, or services, such as Boreleza, in addition to the Services. You acknowledge and agree to the terms and conditions of any other websites, applications, or services that utilize the Services. By utilizing the Services on other platforms, applications, or websites, you agree to and consent to these Terms of Use.
7. THIRD-PARTY SERVICE PROVIDERS
Boreleza may establish agreements with external agents, contractors, or service providers to improve operational management or service delivery. This third-party service provider may require access to your personal data, account, and other pertinent information in order to offer Boreleza services. By utilizing the Services, you confirm that you have reviewed this policy and are in agreement with its terms. Boreleza is not accountable for the actions of external service providers, as you are aware. Nevertheless, Boreleza makes every effort to select reputable vendors who will manage your information in accordance with our privacy statement and the applicable laws.
8. PROTECTION OF INDIVIDUAL DATA AND INFORMATION
Our primary goal is to safeguard the privacy of our consumers. As part of our terms of use, we have a privacy policy that regulates the processing of your personal data. You have read and understood our privacy statement. By utilizing our services, you are presumably consenting to the collection, use, and sharing of your personal information in accordance with the terms of this policy.
9. EVALUATE THE BENEFITS OF DISCLOSING PRIVATE INFORMATION
Boreleza has been granted the authority to collect, manage, retain, and utilize your personal data in accordance with our privacy policy as a result of your utilization of our services. In order to enhance your experience, comply with legal requirements, and provide our services, we reserve the right to share your personal information with other companies in accordance with our privacy policy. You are aware of this. You acknowledge that you have reviewed, comprehended, and consented to our Privacy Policy by registering for an account or using the Services, as required by our Terms of Use.
10. DEBT COLLECTION POLICY AND CUSTOMER COOPERATION COMMITMENT
Boreleza may pursue legal action to enforce the obligation if you fail to repay the loan in a manner that is consistent with the law. In addition to third-party collection agencies, the collection procedure may also utilize alternative communication channels, such as phone calls, emails, or messaging. In the event of default, you authorize Boreleza or its agents to contact only the two (2) emergency contacts manually inputed by you. This communication is strictly limited to establishing contact with you in the event of a default and does not involve accessing your full address book. We are committed to conducting all collection activities in a professional manner in compliance with the Zambia Consumer Protection Act. Boreleza and other collection agencies may contact you to discuss any outstanding debts using your current contact information. In addition, you consent to work with them to resolve any outstanding disputes.
11. SUPPORT AND DISPUTE RESOLUTION
Furthermore, we are dedicated to addressing any grievances or concerns you may have in a timely and expedient manner, as well as providing exceptional services. Compose an email that requests assistance. Please do not hesitate to contact us at help@Boreleza-zm.com if you have any questions or concerns about the services or any other aspect of your Boreleza experience. Upon receipt of your complaint, a practicable remedy will be developed and implemented. Please include any relevant documents or information that could aid in the resolution of the matter in your email thread, in addition to a comprehensive explanatory statement of your complaint or issue.
12. OTHER PEOPLE'S ACCESS TO DIGITAL MESSAGES AND OTHER INFORMATION
By furnishing us with your email address and/or phone number, you authorize the use of our services and the receipt of electronic communications from Boreleza. These communications may contain critical information about your account, transactions, and service utilization, in addition to updates and confirmations. Please be aware of this. You acknowledge that any emails or letters we send you satisfy the legal requirement for written correspondence.
13. INDIRECT LINKS TO OTHER WEBSITES
Hyperlinks to websites, resources, or services operated by other organizations may be present in the application or services. I have reviewed Boreleza's comprehensive disclaimer of liability for any loss or damage that may result from the use of any third-party websites, services, or resources, and you have granted your consent. Boreleza is not responsible for the content, veracity, or utility of websites, services, or materials that are provided by third parties.
14. BENEFITS AND RECOMMENDATIONS
In addition to its current offerings, Boreleza may occasionally provide referral programs, special discounts, or other benefits. Supplementary limitations will be disclosed to participants in the referral program, reward program, or campaign. You agree to the terms and conditions that are in effect at the time by participating in any rewards program, referral program, or campaign.
15. RIGHTS TO ONLINE PROPERTY
The App, the Services, and any materials, content, or information that we provide are the exclusive property of Boreleza or its licensors. We strictly prohibit the duplication, modification, distribution, or creation of any new versions of the content we provide without our explicit consent. It also acknowledges that you are not the owner of any intellectual property and that you have no legal entitlement to it.
16. INTRODUCTION AND CONCLUSION
We reserve the right to suspend or terminate your account and your use of the Services at any time if we suspect that you have violated any of the rules in accordance with our Terms of Use.. You have the option to terminate your account at any time by providing us with written notification. You will be unable to access the services if the application is not promptly withdrawn from your devices. There will be no financial consequences if you continue to owe us money after your termination.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the Services are provided on an 'as-is' and 'as-available' basis, without warranties of any kind, whether express or implied. Boreleza, including its affiliates, employees, and agents, hereby disclaims all liability for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use or inability to use the Services. This limitation applies even if Boreleza has been advised of the possibility of such damages and regardless of the legal theory upon which the claim is based.
18. COMPENSATION FOR SERVICES OR WORK
You agree to defend and assist Boreleza and its partners against any claims, damages, or expenses, including legal fees, that arise from your misuse of the Services in the event that you violate the Terms of Use, any laws, regulations, or the rights of others.
19. CHANGES TO THE TERMS OF SERVICE
The following terms and conditions are subject to change at any time. The Apps will promptly implement the new Terms of Use. It is your responsibility to regularly evaluate the Terms of Use and remain informed about any updates. By continuing to utilize the Services, you agree to any future modifications or additions to the Terms of Use. If the new Terms of Use are not acceptable to you, please deactivate any associated applications on your devices and cease using the Services immediately.
20. LEADERSHIP
You are prohibited from assigning or transferring any of your rights or obligations under these Terms of Use without our prior written consent. We retain the right to transfer our rights and obligations under these Terms of Use to another organization without your consent. This could happen if we merge with another organization, transfer assets, or establish a business partnership.
21. UNEXPECTED AND UNPERCEIVED OCCURRENCES
In the event of strikes, natural disasters, governmental mandates, or issues with utilities or communication, the parties shall not be held responsible for any difficulties or delays in adhering to these terms of use, with the exception of payment requirements.
22. REASONS TO OFFICIALLY APPLY FOR EXEMPTION
The individual who intends to enforce these regulations must sign and document your decision if you opt to disregard any of them. However, the inapplicability or enforceability of the terms of use is not the sole reason for a party's inability to fulfill its obligations.
23. ACTIVITY
Regardless of whether a judge determines that any portion of these requirements is unlawful, void, or unenforceable, the other provisions will remain binding. The substitution of an unlawful, unenforceable, or invalid provision with a reasonable, lawful, and enforceable provision is the most effective method of accurately conveying the parties' original intentions.
24. THE ENTIRE AGREEMENT
The regulations outlined in this article supersede any prior verbal or written agreements or conversations regarding this matter. This agreement encompasses the Privacy Policy and any other explicit policies or guidelines, in addition to the all-encompassing agreement between you and Boreleza regarding the provision of services.
25. RIGHTS OF THIRD PARTIES
You and Boreleza are the sole parties authorized to exercise the rights and remedies delineated in these Terms of Use. This cannot be achieved by any other business or individual. These terms of usage do not provide any advantages to third parties.
26. OVERVIEW
Nevertheless, the headings of these usage guidelines are exclusively intended for the purpose of convenience and do not alter the interpretation or application of any of the rules..
27. INSPECTIONS
Please adhere to the guidelines indicated in these Terms of Use when sending significant correspondence, such as written letters, to the aforementioned email addresses.
28. ARBITRATION AND DISPUTES UNDER PUBLIC LAW
These Terms of Use shall be governed and interpreted in accordance with the statutes of the Republic of Zambia. The initial objective of any dispute, controversy, or claim that arises from this agreement is to pursue an amicable resolution through mediation. If an amicable resolution is not reached within thirty (30) days, the dispute shall be resolved through Arbitration in Lusaka under the rules of the Zambia Association of Arbitrators (ZAA), or at the Company’s sole discretion, through the Small Claims Court for eligible debt recovery.
